Welcome to Ledalo! These Terms of Use outline the rules and conditions governing your use of our website and services. By accessing or using our website, you agree to comply with these terms. If you do not agree, please refrain from using our services.

Information About Us

Ledalo is operated by Ledly Group.
Our primary business address is: Ozolciema 32 k-4 -41, Riga, LV-1058
You can contact us by email at customer.service@ledalo.com or by telephone at +49 174 6281206.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Your Personal Information

We will use your personal information in accordance with our Privacy Policy, which you can read on our website. The contract’s content will be stored, and you may save the general terms and conditions for future reference.

Contract Language

The contractual language is English.

Ordering and Payment

By placing an order, you agree to pay for the goods you have selected on our website. We acknowledge the receipt of your order by sending you an automatically generated email accepting your order. You will receive confirmation of your order by email. Please check that the details contained in this email are correct. If there are any mistakes, please let us know immediately. Your confirmation email is neither an invoice nor a formal acceptance of your order. Invoices are sent with the goods. If we are unable to fulfill part or all of your order (due to having sold out for example), or if there is an error in your order, we will advise you as soon as possible. If payment has been made on an order that we are unable to fulfill, we will immediately refund you by the same method of payment.

Prices and Delivery Costs

All prices shown on the product pages exclude VAT and exclude shipping costs. Shipping costs are displayed during the checkout process.

If the client does not pick up their package and the order is returned to us, the client must pay for both the return delivery and the cost of resending the package. If the client decides to cancel the order after failing to collect the package, the shipping costs for both the original shipment and the return delivery will be deducted from the total payment before any refund is issued.

Payment

• PayPal: the safest, fastest and easiest way to pay. You just need to link your PayPal account to your bank account, debit, or credit card.
• Important notice: For pallet or oversized shipments, PayPal payments are not accepted. Such orders must be paid by bank transfer based on a proforma invoice.
• Apple Pay and Google Pay
• Credit card: We currently accept major international credit cards including Visa, MasterCard, and American Express.
• Bank transfer: you will receive our bank details by email.

Right to Cancel

If you are not satisfied with your order, you may return it within 14 days of receipt for a refund or exchange. The cancellation period will expire after 14 days from the day on which you acquire, or a third party indicated by you acquires, physical possession of the goods.

Cancellation

We reserve the right to cancel the contract between us if, for example:

• We have insufficient stock to deliver the goods you have ordered
• We do not deliver to your area
• One or more of the goods you ordered was listed at an incorrect price

If we do cancel your contract, we will notify you by email and will refund the total amount of your purchase.

Contact Us

If you have any questions or concerns, please contact us at customer.service@ledalo.com.